Synology Photos in DSM 7.2.2: Changes to HEIC Image Processing

Introduction

Synology has recently released DSM 7.2.2, bringing some changes to how Synology Photos handles certain image formats, particularly HEIC (High Efficiency Image Container) files. This update has caused some concern among users, but the situation is not as dire as initially feared. Let's dive into the details of these changes and how they might affect your Synology Photos experience.

The Initial Concern

When DSM 7.2.2 was first released, some users noticed that their HEIC images were no longer displaying properly in Synology Photos. This led to worries that the application had been significantly impaired. However, upon closer inspection, it became clear that while there have been changes, Synology Photos is still functional with some minor adjustments to workflow.

Understanding the Changes

Codec Licensing

The root cause of these changes lies in codec licensing. Codecs are used for encoding and decoding digital media, including images and videos. Many codecs require licensing fees for their use, and the H.265 codec (also known as HEVC), which is used in HEIC files, is particularly expensive to license.

Synology has decided to stop paying for the H.265 codec license in DSM 7.2.2. This decision was likely made to reduce costs, as licensing fees can add up significantly across all Synology devices.

Impact on HEIC Files

As a result of this licensing change, Synology NAS devices running DSM 7.2.2 can no longer process HEIC files directly. This means that if you upload HEIC files to your NAS via SMB or other methods that bypass Synology Photos' processing, you won't be able to see thumbnails or previews of these images in the Synology Photos interface.

Workarounds for HEIC Processing

Fortunately, Synology has implemented two main workarounds to ensure users can still work with HEIC files:

1. Mobile App Processing

The Synology Photos mobile app now includes functionality to process HEIC files on your mobile device. When you use the app to back up your photos, it will automatically create JPEG previews of your HEIC images. These previews are then uploaded to your NAS, allowing you to view and interact with your photos as normal in Synology Photos.

This method takes advantage of the H.265 codec license on your mobile device, sidestepping the licensing issue on the NAS itself.

2. Synology Assistant for Desktop

For users who prefer to manage their photos from a computer, Synology has updated the Synology Assistant desktop application to include HEIC processing capabilities. This allows you to create the necessary JPEG previews on your computer before uploading to your NAS.

How to Use the Workarounds

Using the Mobile App

1. Install or update the Synology Photos app on your mobile device.
2. Log in to your Synology NAS account through the app.
3. Allow the app to back up your photos.
4. The app will automatically process HEIC files and create JPEG previews.
5. These previews will be uploaded to your NAS, making them viewable in Synology Photos.

Using Synology Assistant

1. Download and install the latest version of Synology Assistant on your computer.
2. Use the application to process your HEIC files before uploading them to your NAS.
3. The processed files will then be viewable in Synology Photos.

What This Means for Users

Minimal Impact for Most Users

For the majority of Synology Photos users, these changes should have minimal impact. If you primarily use the mobile app to back up your photos, the process will continue to work seamlessly, with the app handling the HEIC processing in the background.

Additional Steps for Manual Uploads

If you frequently upload photos to your NAS manually (e.g., via SMB), you may need to take an extra step to ensure HEIC files are properly processed. This can be done either by using the mobile app to initiate processing or by using Synology Assistant on your desktop.

No Loss of Functionality

It's important to note that this change does not result in any loss of functionality for Synology Photos. You can still view, share, and enjoy all your images, including HEIC files, once they've been properly processed.

Other Considerations

Video Files

It's worth noting that video files using the H.265 codec are still playable within Synology Photos. The licensing changes primarily affect the creation of thumbnails and previews for HEIC image files.

Future Updates

As this is a relatively new change, it's possible that Synology may refine or improve the HEIC handling process in future updates. Users should keep their DSM and Synology Photos app updated to ensure they have the latest improvements and fixes.

Tips for Managing HEIC Files

Regular Syncing

To avoid issues with HEIC files, it's recommended to regularly sync your mobile device with your Synology NAS using the Synology Photos app. This ensures that all new photos are properly processed and viewable.

Batch Processing

If you have a large number of HEIC files that need processing, you can use the mobile app or Synology Assistant to batch process them. Simply ensure all the files are in the Synology Photos directory and initiate a sync or processing operation.

Converting HEIC to JPEG

For users who prefer to work with JPEG files exclusively, consider converting your HEIC files to JPEG before uploading them to your NAS. There are various tools available for both mobile devices and computers that can perform this conversion.

Conclusion

While the changes in DSM 7.2.2 regarding HEIC file handling in Synology Photos initially caused some concern, the reality is less problematic than first thought. Synology has provided workable solutions that allow users to continue enjoying their photos with minimal disruption.

By understanding these changes and utilizing the provided workarounds, Synology NAS users can continue to manage and enjoy their photo collections effectively. The mobile app and Synology Assistant provide straightforward methods for processing HEIC files, ensuring that Synology Photos remains a powerful and user-friendly photo management solution.

As always, it's recommended to keep your Synology DSM and associated apps updated to ensure you have the latest features and improvements. With these changes in place, Synology Photos continues to be a robust platform for storing, organizing, and sharing your precious memories.

Looking Ahead

As technology and licensing landscapes continue to evolve, it's likely that we'll see further changes in how various file formats are handled across different platforms. Synology's approach to the HEIC issue demonstrates their commitment to finding solutions that balance cost considerations with user needs.

For now, users can rest assured that their Synology Photos experience remains largely intact, with only minor adjustments needed to accommodate these recent changes. By staying informed and adapting to these new processes, Synology NAS owners can continue to make the most of their photo management system.

Remember, if you encounter any issues with your photos not displaying correctly in Synology Photos after updating to DSM 7.2.2, your first step should be to sync your mobile device or use Synology Assistant to process any HEIC files. With these tools at your disposal, managing your photo collection on your Synology NAS should remain a smooth and enjoyable experience.

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